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CASH ON DELIVERY POLICY

Loadout offers Cash on Delivery (COD) services subject to the following terms and conditions:

  1. Cancellation and Rejection of COD Orders

    • Loadout reserves the right to cancel or reject COD orders at any time for any reason.

    • At its sole discretion, Loadout may choose not to disclose the reason for the cancellation or rejection of a COD order.

    • Common reasons for rejection may include but are not limited to:

      • Flagging by Loadout’s Risk Management Systems.

      • Prior COD order rejections by the customer.

      • Inability to contact the customer for confirmation.

      • High COD shipment rejection rates in the order’s delivery region.

      • Any other reason deemed necessary for the interests of Loadout’s business.

  2. Processing Times

    • Standard processing times mentioned in the Shipping Policy or elsewhere on the Loadout website do not apply to COD orders.

    • COD orders are fulfilled on a “best-effort” basis and may not always be available to every location, even if the order has already been placed.

  3. Delivery Partner and Location Restrictions

    • Loadout’s exclusive COD partner is Shiprocket. Requests to use alternative couriers can be entertained.

    • COD is unavailable for locations where Shiprocket does not support COD services.

  4. Order Finality

    • All COD orders are considered final.

    • If a COD order is rejected by the buyer, Loadout reserves the right to reject future COD orders from the concerned customer.

  5. Territorial Jurisdiction

    • COD services are available only within the territorial jurisdiction of the Republic of India or specific regions therein, depending on availability.

    • International orders are not eligible for COD.

  6. Pre-Dispatch Confirmation

    • Loadout reserves the right to contact the buyer for confirmation before dispatching any COD order.

    • Loadout may request full or partial advance payment for a COD order for any reason.

  7. Product Restrictions

    • COD may not be available for certain products, including but not limited to:

      • Pre-order items.

      • Group buys.

      • Non-cancellable and non-returnable items.

    • COD is not available for orders valued at ₹20,000 or more.

  8. Service Withdrawal and Changes

    • Loadout reserves the right to:

      • Withdraw the COD service at any time without prior notice.

      • Change the terms of the COD facility as needed.

    • Additional charges may be imposed on COD orders at any time, at Loadout’s discretion.

  9. Refunds for COD Orders

    • Refunds for COD orders, regardless of the reason, will only be issued as store credit.

By placing a COD order with Loadout, you agree to these terms and conditions. For any questions or concerns, please contact our customer support team.

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