NEED A HAND?

Returns are accepted only for items with manufacturing defects reported within 7 days of delivery. Ensure you provide a recorded unboxing video and a video demonstrating the defect when contacting us at support@loadout.co.in

If your order hasn't been shipped yet, you can update your delivery address by canceling the original order and placing a new one with the correct address. Alternatively, contact our customer care team at support@loadout.co.in for assistance.

Don’t worry! Get in touch with us, and we will either process your order or refund the amount to your account within 5-7 days.

If you are experiencing problems with your product, we request that you send us an RMA request via email and get in touch with us, and we will assist you further.

You can cancel your order before it is dispatched from our warehouse. To do so, log in to your account, navigate to 'Manage your Order,' and select the 'Cancel' option for the desired order. If the 'Cancel' button is unavailable, it means your order has been dispatched. In such cases, please contact our support team at support@loadout.co.in.

Please contact our support team within 24 hours of receiving the product, providing images and an unboxing video of the incorrect item. Reach out to us at support@loadout.co.in, and we will resolve the issue promptly.

You can choose to pay using the following options: UPI/QR Credit or debit card payment Net Banking Wallets: PayTM, PhonePe, Amazon Pay, etc. Cash on delivery

Refunds can take up to 7 days to be processed by the bank and credited back to your account.

All prices on the website are inclusive of all taxes, and no additional amount will be charged to you. Some products may have additional shipping fees.

Orders are typically shipped out within 24 to 48 hours. However, if you place an order on Saturday or Sunday, it will be shipped on Monday.

Orders are typically processed and shipped within 24 to 48 hours. Orders placed on weekends or public holidays will be processed on the next working day.

Once your product has been shipped, our logistics partner will handle the delivery. In case you are facing unexpected delays in delivery, you can always contact our support team for assistance.

Once the order has been shipped out of our warehouse, an email and an SMS will be sent with the tracking number. Alternatively, you can simply log into your account to view the details of your recent and current orders under My Account. Please note that we do not display tracking information for orders that have already been delivered.

We currently ship within India. International shipping is not available at this time.

Free shipping is available on domestic orders over a certain amount. Please refer to our Shipping Policy for detailed information.

We are always looking to expand our product range. If there's a specific product you're interested in, please contact us at support@loadout.co.in with your suggestion.

You can easily find your device’s software on our website under the respective product page, or get in touch with us for any further assistance.

Currently, we do not offer individual samples. However, sample packs may be available. Please check our product listings for availability.

The warranty covers issues arising from manufacturing defects. It does not cover damages due to misuse, unauthorized modifications, general wear and tear, or unauthorized repairs.

The majority of the products sold on Loadout come with a domestic limited warranty. To learn more about individual product warranties, please visit the specific product page.

Once the RMA team receives the product, it takes up to 3-4 weeks to resolve your issue.

All products come with a 1-year limited warranty covering manufacturing defects. For keyboards and mice, the internal battery and USB cable have a 6-month warranty.

To initiate a warranty claim or return, contact us at support@loadout.co.in with details of the issue, along with any supporting images or videos. Our team will guide you through the process.

For any inquiries or support, please email us at support@loadout.co.in. Our support team is available to assist you with any questions or concerns.

Currently, we operate exclusively online and do not have a physical storefront.

We announce any discounts or active coupons on our social media channels. Follow us on Reddit, Instagram, and Discord for the latest updates.