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PRIVACY POLICY

This Privacy Policy describes how Loadout (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Contact Information

In accordance with the Information Technology Act of 2000 and its attendant regulations, we furnish the name and contact details of our Grievance Officer. If you have any questions about this policy, need further information about our privacy practices, or wish to make a complaint, please contact us by email at support@loadout.com or by mail using the details below:

 

Grievance Officer

Sharmistha Paul
505 Logix Blossom County, Sector 137, Noida
support@loadout.co.in

+91 8310430084
 

 

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This information is referred to as "Personal Information." Below is a list of the types of Personal Information we collect and why.

1. Order Information
Purpose of Collection:
We collect your order details to provide products or services, fulfill our contract, process payments, arrange shipping, and send invoices or order confirmations. We may also use your information for fraud prevention and marketing based on your preferences.
Source of Collection:
Collected directly from you when you make a purchase.
Disclosure for Business Purposes:
We share this information with Wix and Razorpay to process payments and handle orders.
Personal Information Collected:

  • Name

  • Billing and shipping address

  • Payment information (credit card number, etc.)

  • Email address

  • Phone number

2. Customer Support Information
Purpose of Collection:
To assist with customer support and resolve any inquiries you may have.
Source of Collection:
Collected directly from you.

3. Usage Data
We collect information about your interaction with the Site, such as your IP address, browser type, and pages visited, which helps us improve the website experience.
Purpose of Collection:
To improve our services, optimize the website, and understand how users interact with our site.
Source of Collection:
Automatically through tracking tools like Google Analytics, cookies, and web beacons.

 

How We Use Your Information

We use your information for several purposes:

  • Order Fulfillment: To process your purchases, manage payment details, arrange shipping, and send order confirmations.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing: To send promotional offers or advertisements based on your preferences. You can opt out of these communications at any time.

  • Improving Services: To personalize your experience and improve our offerings based on user behavior and preferences.

  • Security and Legal Compliance: To ensure the safety of our site and comply with applicable laws.

 

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our obligations to you, including:

  • WIX: We use WIX to power our online store. WIX may collect and use your Personal Information as described in their Privacy Policy.

  • Payment Processors: Your payment information is processed securely through trusted third-party providers, such as payment gateways and processors.

  • Legal Compliance: We may disclose your information to comply with applicable laws, respond to legal requests (e.g., subpoenas), or protect our rights.

  • Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred to the new owner.

 

Behavioral Advertising

We use your Personal Information to deliver targeted advertisements or marketing communications that we believe may interest you. For example:

  • Google Analytics: We use Google Analytics to analyze how customers use our site. You can learn more about how Google uses your data here.

  • Opt-Out: You can opt-out of Google Analytics tracking here and other behavioral advertising services via the Digital Advertising Alliance.

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Do Not Track

Please note that due to the lack of a universal standard for “Do Not Track” signals, we do not alter our data collection practices in response to these signals from your browser.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date.

 

Complaints

If you wish to file a complaint or have concerns regarding this Privacy Policy, please contact us via email or mail using the details provided above.

 

Last updated: [29-12-2024]

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